Other passengers mentioned this too. Pros: "Really appreciated the 'laid-back' feel upon boarding and throughout, supported by the ambient slack-key guitar and native Hawaiian music. Also appreciated the engaging video presentation of basic safety and security information. Cons: "Considering that you're attempting to please a wide array of tastes, the mass-produced ready-made meals were pretty good, just not necessarily five-star restaurant made-to-order preferences.
Some of us are pretty picky about our organic, fresh, gluten-free, sugar-free, vegetarian, and vegan options. In that Hawaiian Airlines seems to market itself as a very conscientious and customer-friendly airlines, any evolution in this direction would be welcome. Pros: "The staff were really nice". Cons: "Extremely bad service at the ticket counter. Really disappointed, really disappointed". Pros: "yes". Cons: "The crew should be more kind.
Pros: "Crew are friendly". Cons: "Flight was late, seat tray was dirty, and entertainment system hard to use. Pros: "Will if you didnt know yet it was horrible. So what do you think?? Cons: "Well at least you could at least know what happened but instead i still got message from you that my flight was still on for really are you guys that really dumb??
Pros: "Crew very friendly and helpful". Cons: "Delayed because of a sick passenger". Pros: "The seats are old..
Pros: "Yup all gud". Pros: "Everything, thank you. See you next time. The best airplane". Cons: "Nice flight". Cons: "Couldnt get the lazy flight attendants to bring me a drink. I asked twice for a Coke Zero. I recently took a 6 hour flight on Wow airlines in a A and the seats were terrible and no entertainment. The Cathay flight, though it was more than twice as long on the air, was much more pleasant.
A choice of chicken or pork was pretty limiting, at least for me. The plane did have a snack area which was open throughout the flight, which was good. Great pilot". Cons: "Passenger immediately behind said that they couldn't watch their movie properly when I wanted to recline my seat for sleeping position. Had to wait!! Cons: "Delay". Cons: "Flight delayed 13 hours".
Pros: "Business class passengers use Qantas lounge in Brisbane - fresh and well stocked. Boarding was hassle free and flat beds were very comfortable. Crew were helpful while being very busy. Cons: "We had seats in the centre but ate at totally different times. Left aisle and right aisle worked a different schedule - annoying.
Entertainment very high tech but odd selections. Pros: "Crew provided excellent service, seats were comfortable and food and drinks were great.
Pros: "The crew were friendly and efficient The flight left and arrived on time The plane was clean". Cons: "The self service check in and baggage drop at Brisbane was not effective, requiring a lot of staff intervention and help". Cons: "There was no toiletries and slippers.
Snacks should be given timely. It should not ask for it. Cons: "Plane was old and not Super comfortable. Also no WiFi! Pros: "Very efficient service and prompt arrivals unlike United Airlines. Cons: "What other snack options available other than Ramen Noodles.
Maybe a low carb option is needed. There are some noodles made from soy products and these will be low carbohydrate. Seats in economy are ok for short people. All airlines should designate an infant seating area close to toilets.
This way all infants will be restricted to these seats and the noise pollution in the aircraft is restricted to a small section of the ship. Pros: "The crew and entire ground staff very courteous. Good entertainment choices. Crew tried their best to make a good experience. Cons: "Decent planes, but felt dated and very cramped. Food was disgusting and limited options. Cons: "The American films were good but they could be better. Pros: "Overalll the flight was okay and the company crew is very helpful!
Cons: "The only problem is if you need to go in the first flight at 6am to Hong-Kong Pros: "We arrived late again. Pros: "Friendly and helpful crew. The food was pretty good and the flight was so smooth that I slept for about 10 hours of our 16 hour flight. Can't wait to fly Cathay Pacific the next time I fly to Asia! Pros: "Superb crew and excellent service. Cons: "Food Luggage space of cabin not enough Promptness of plane ,our plane was late Manila airport terminal 3 no air-conditioning while waiting Boarding was disorganized last seat should board first no announcement from crew and no implementation of plan.
Need constant communication from staff for better boarding experience. Pros: "Staff and crew were good. Boarded on time.
Landed safe. Cons: "Seats are cramped and small. Cons: "Food was ok and was served very late". Pros: "Enough space for legs, great VOD, good food, excellent service. Pros: "I really appreciated that Cathay flew another plane in to pick us up when our original aircraft was mechanically grounded at the previous destination. The crew were very professional. Cons: "Our flight was delayed due to mechanical failure and didn't arrive from its destination: Taipei.
Our checked luggage had already been taken and with it, clean clothes, toiletries and other items that could have made the waiting more comfortable. After coffee and a snack we decided to check in to the capsule hotel at Narita. Minimum stay was one night at that hour of the day - for stays after 6pm.
While I appreciated that Cathay got us out later that evening, the plane we flew was one of the oldest in the fleet: the seats did not recline at all so it was very uncomfortable. It was a late night flight but no one was offered pillows or blankets. I did receive one upon request. We arrived in Hong Kong in the early hours of the next morning - 3 hours late - after the airport train had finished running so I paid for a taxi home which I normally would not need to do since I already had a train ticket.
Pros: "Whole experience was very good". Cons: "Omelette with chicken stil bland. Pros: "No issues with airline just other passengers. Plane was older model but very clean. Noticed flight attendants cleaning washrooms frequently. Meals were timely and quite tasty. Even though did not partake, liked how there were snacks available.
Cons: "Boarding process was disorganized no zones or group boarding, just everyone getting in line at once , but still departed on time. Pros: "Clean lavatories". Cons: "Always ran out of what we wanted for our meal, for both meals we didn't get our chosen meal. Ran out of snacks, not enough food. Water served from pitcher tasted moldy. Cons: "Inform me hours before boarding a flight delay and layover time to connect to second flight extended from 2 to 18 hours.
Called customer service for further info and arrangement. Long wait on calls and no definite answer if hotel will be provided. Customer service ny and hk no coordination and bounced me from one party to another. Pros: "For a long flight, it was comforable. Cons: "There could have had more fruit for snacks. Pros: "I liked the time it took to arrive- the pilot was fast. Cons: "Food quality was poor Boarding was late on all four flights The flight was extremely unsanitary - the dirtiest flights I have ever been on and I travel on airplanes at least ten times a year The crew was unfriendly".
Pros: "On flight entertainment was good. Fairly typical economy flight. It was just fine. Cons: "People over a certain weight should need to upgrade to larger seats. I sat next to someone well over pounds in an economy seat. It's just not ok. Cons: "Meal service was poor by crew members for economy class. In economy class - center section-just after first class -only one toilet.
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Forget about sleeping! Pros: "The convenience of the flight route was appreciated. Hawaiian has an excellent safety record which gave us peace of mind. Cons: "The first hour of the plane was extremely turbulent; and crew gave us no warning or update regarding the flight conditions. Flight crew were unwelcoming, and the food was of course not good.
Pros: "Good crew". Pros: "The seat was great though I had to pay a lot to get the extra comfort. Not everyone is 5'5" and yrs old and in perfect physical health". Cons: "Left late". Pros: "One crew member was very rude". Cons: "Free entertainment for the long flight". Pros: "Crew was good. Pros: "Paid for the upgrade comfort seat.
Worth it in that I go with broad shoulders. Like the convenient electronic connection and device tray for my Kindle and phone. Nice crew, Good flight. Hawaiian really needs to upgrade it. All of us in our row had to work together to figure it out. Then, one has to pay for each non-music selection. Pros: "Hawaiian music. Cons: "Incredibly slow baggage handling. Extremely tight seating". Pros: "Lots of leg room!
Cons: "Did not like having to pay for movies". Cons: "TSA was ridiculous. Pros: "The best airline. But they need to straighten up the airport procedures to get to their gate. Pros: "Great service. Haven't had a free food service in years. The BBQ chicken sandwich was tasty. Cons: "Too long for baggage to show at carousel. Took at least 20 minutes. Pros: "Entertainment was great. Crew was incredible". Cons: "We were told a baggage belt had broke once we were all boarded in Honolulu.
We sat on the plane for an hour in order for the crew to manually load luggage. Customer service informed us that shipment of our luggagewas not available until 2 days later or we could return back to the San Diego airport at Midnight the next day. The amount of costs my family have to incur due to this inconvenience between clothes, hygiene items and medicine is immense.
Such a disappointment! Pros: "The crew was exceptional. Cons: "While I appreciate that Hawaiian Airlines serves a meal, unfortunately, my sandwich was mushy and unappealing. Pros: "Flight crew was polite and efficient. Cons: "The way parents did not control or even discipline their whiny bratty kids for six miserable hours. If you have kids tell them there are more people in The world and all deserve respect Not spoiling kids to extreme so they kicking the seats and playing their video games at high decinles.
Total hell flight!!! Pros: "everything was in order". I just wish everything else was just as pleasant. The flight attendants was annoyed because I asked for water. Then they had those bright lights on mostly the whole flight. Cons: "I booked my flight through a third party, which was fine. I chose my seat of 21J. After picking my seat I asked my husband what seat was he in. So he called Hawaiian Airlines and gave them my seat number and she told him once he got to the airport to have see if they sit him next to me.
I get to the airport print my boarding pass I have no seat assignment. It was crammed uncomfortable because it was hot. Nothing to watch because they want to charge for everything. Pros: "Staff were friendly".
Cons: "aircraft was old and small for the distance and seats had zero legroom. Nothing good to watch in way of movies. Pros: "We upgraded not quite first class but close enough well worth the money! Pros: "Great that Hawaiian serves a meal and complimentary glass of wine.
On-board service always very good. Cons: "Airline did not automatically assign my TSA pre-check, which it has on file and is supposed to do. Could not select seat when purchased ticket. Plane had no power outlet for laptop. Movies cost a fee, as did blanket. Pros: "Staff was extra friendly!!! Cons: "It was freezing and we didn't have a way to control the air blowing down on us. Cons: "I wish they offered more food options". Pros: "Hawaiian airlines is the only airline offering complementary meals on flights to the mainland.
Cons: "Everything was great. Pros: "Love the wide body place, the meals, the service, and the people. Cons: "The plane broke and we had a 2 hour delay and then took a new plane, and that plane had no onboard entertainment or wifi.
Cons: "Unfortunately we had a problem with the first plane and waited on board for an hour before they let us know we would have to get off. Waited another hour to board the next plane. I do understand that issues arise, but it was still a bummer. Cons: "Stiff seats". Pros: "Free food and I had a lot of leg room. The crew was nice too". Cons: "To pay for each movie i wanted to watch and for a blanket.
I thought they were all complementary. Pros: "The service of the flight. Cons: "Hawaiian air didn't provide much food". Pros: "Pleasantly surprised to be offered complimentary wine and also a complimentary dinner. The touch-screen options were great--nice videos and music with music videos could hear if you had headphones , plus my favorite: a flight tracker.
Next time I will bring one. I was cold in my jeans and light sweater. The touch-screens at each seat were frustratingly and unpredictably unresponsive. The check-in process in Honolulu Airport for Hawaiian Airlines was hands-down the most time-consuming, confusing, and crowded one I have ever been through. Kiosk screen had too much info at once so even savvy kiosk users were very slow to go through process. We had already checked in online 24 hrs prior but that didnt save us any time as we had to stand in the kiosk lines with everyone else to print our bag tags then another line to just drop our bags.
Entering this check-in area was a shock to the system as it looked like a mass of people. We were directed to a vague direction where our line should be, then after standing in that line for 10 minutes we were told by a fellow customer that we had to go to a different line amd basically start over. Then came the security check line. We made it to the front looking the whole time for a designated spot to dump our kids' water bottles out our San Diego airport has a liquid dumping spot with a sign , to no avail.
Finally at the front of the line the TSA agent is about to check our boarding pass and my husband inquires about where to dump the water bottles. The agent and front of the line line is situated less than 10 feet from the wall where a drinking fountain is, but of course in our way there is a plastic half-wall barrier the one to guide the line toward her.
She tells us we have to dump it there in the drinking fountains. However the kicker is we have to get out of line to do it--can't be let out and come back to her. Have to wait in the security check line again. No, I'm not kidding. So I decide to take all water bottles and my husband takes the kids on through the security check. When I come back to get back in the security check line the person working at the entrance of that line actually was asking every single person whether they had water--guess she forgot to ask us the first time we went through We had arrived at the airport more than 3 hours before our Tuesday 2pm flight.
With stopping to eat lunch in the terminal and going through these multiple lines, by the time we got to our gate, boarding had already begun. Boarding from gate to plane went fine.
Pros: "The staff was very nice". Cons: "There should be some kind of free movies to watch even if they are older". Pros: "Seat was OK.. Meal was good". Cons: "No WiFi.. No staff assistance at checkin Honolulu lobby was a disaster with people and luggage making movement difficult.. Check-in was self service and messy.. Needed a wheel chair to get to gate and Hawaiian could not provide..
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