The gas mileage is outstanding and the sporty look fits our style. The Q5 is a sleek looking SUV which drives like a car. The post purchase service has been to our satisfaction.
There have been minimal problems and always attentive when we come in. We recommend. Wife loves her Q7. Vehicle is very hard to find and they made sure to work with us and find us exactly what we wanted. Even threw in tint. Look forward to owning more Audis. The LED headlights are the best! My daughter wants a TT now. I think we are hooked. I took my a4 in to check on a random misfire.
Chased every possible problem, compression, ign coils, head gaskets, injectors, fuel pump. I asked if they checked the spark plugs and they thought that was silly.
I will never go there again, they had my car for 10 days, and acted like I was a 16 yr old girl when I tried to talk them into putting new plugs in it. I'm a 25 year old male who has worked on motorcycles and cars my whole life. They were even about to put a new ecu into the car dollars. All of this over a simple spark plug change and a can of injector cleaner run through it. I am the absolute opposite of happy with desert Audi.
I've always been tought the k. Rule when working on an engine. Keep it simple stupid. These guys are obviously fought to overlook the lowest possible cause and start at the top. But afterwards the car was still in service and all they wanted was my check they tried and tried to reasure me that all i had to do was pay them and they would give me a borrower in the meantime.
So me and my fiancee went to Carmax saw a car we wanted and so we call to cancel with them on the deal, knowing that I had never driven the vehicle off the lot or paid for anything or signed any final contract, instead of being polite and saying ok or just understanding he starts threatening to take me to court, saying all this bs to me, they also had my regristration to my trade-in so i asked if i could come get it back he refused so i told him I would be there in 30 mins with the cops to get it He even insults my intelligence by saying i need to come in and sign a cancel agreement.
Even the Carmax employee looked over the paper work and assured me that I had no obligation to them to do any of that. As for me this left a sour taste in my mouth for all Dealers i will now and forever only buy from carmax or privite military sellers. Desert Audi has the worst service ever. I was coming in from out of town and needed 1 ignition coil replaced. I spoke with the service manager Anna and she could not justify the cost gouging. Everyone was very friendly and helpful in the car buying process.
I am young and this was my first time buying a car on my own. I purchased the extended warranty in case anything should happen to my car, then I would be covered. Well barely more than a month later, my car began to get warm- it wasn't overheating yet, but the needle was past the half way mark on the scale. On my 38th day of owning this car, it did start to overheat. I immediately called the dealership to insure that I was covered for parts and services. They assured me I was covered but that I would need to have the car towed in, because if I drove it while overheating it would void the warranty- I took their advice and had a tow truck come retrieve my car from work and take it to Desert Jeep because Desert VW didn't have appointments open for that day.
A few hours has passed when I received a phone call from the mechanic at Desert Jeep "The good news is, we found the problem- the bad news is your warranty doesn't cover it.
Also, you need a new thermostat. I was completely floored! The warranty lady never told me what plan I had, just that I was covered. I was so angry! I'm not a rich woman, I have been saving my money for something important and now those plans are down the drain!
I called my warranty company to verify that the information was correct, sadly- it was. Then I called Desert VW where I had purchased the car and spoke with Eric The used car manager and he said "I'm sorry that we sold you a bad car and that you have to deal with this, but there is an Auto Nation 60 warranty that I am going to check and make sure it covers.
Well this morning I get a call from the mechanic at Desert Jeep saying he's spoken to Eric and checked with Auto Nation and since my car has over miles, it's not covered.
My car, by the way has like miles. I tried to reason with him saying I did everything right, I bought the warranty and this is how they're treating me!? He assured me there was nothing more I could do. I'm so livid and upset that I am having to pay all this money that I really needed for something else on this piece of crap car that I've had for only 38 days! I hope this letter reaches the correct people and something gets done about the horrible service I have received.
Desert VW takes advantage of people and they are the definition of sleazy salesman! Absolutely Ridiculous! Hoehn was great, had car waiting for me to pick up. Reason for reporting the review: Select Your email address:. Dealer Reviews Find the best dealership for you. Service Reviews Find good folks to fix your car. Cars for Sale Find the right car for you. I called his assistant, Internet Sales Manager, Kim Beck who avoided my calls for follow-up explanation. I also called Greg Clifford who cowardly avoided my calls for explanation.
All my calls were sent to voicemail as they saw my phone number pop-up on their phone screen. I then called the GM Gregg Randolph, who also avoided my calls. All my emails were unreplied. No explanation. Surreal indeed. I have a friend who nearly sued them for a fraudulent sale on a used car. Only at the last minute did they make things honorable after they sensed that a lawsuit was going to hit them. I thought his experience was an anomaly.
It isn't. These complaints aren't just anomalies. I hope Audi of America takes their franchise license away as these guys are giving Audi a really bad name. Give your business to another dealership. If you ignore me Good luck! You've been warned! I was called later and told that there was extensive damage to my car and that the tech needed more time to determine the extent of the damage. I went over the next day and found my car in the same exact spot the tow truck driver had left it.
I talked to someone inside so I could get my key and retrieve some things in the car and confirmed that no work had begun on it yet. So why was I told there was extensive damage when no one had started working yet on the car?
I know they lied to me. I didn't receive another call until Wednesday the next week to find out the "extent of the damage". The diagnosis was poor at best, as if someone just guessed about it. They said it had low oil pressure which I already knew. Take your car somewhere else!
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